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Terms and Conditions:

Each Service Provider may have their own terms and conditions applying to your travel. It is your responsibility to read the relevant and corresponding brochure for each of your bookings in order to understand all applicable terms and conditions. If you require additional information to that contained in the brochure then we recommend that you contact the Service Provider for further clarification. 2. It is the client's responsibility to make sure that all passengers names are correct as per passport, and that passport validity is sufficient before the booking is completed. Passport: If you are traveling anywhere overseas, you need a passport to board an international flight and to enter any country. In general, your passport must be valid for at least six months after the date you enter a foreign country. Visas: Every country has its own set of rules regarding the entry of visitors from different nationalities. For some countries, it is a requirement that passports have to be valid for a minimum period before they will issue a visa. Some countries grant visas upon your arrival. Before you fly, do ensure that you check the latest information on visas or entry requirements to the country you are flying to. You must: hold proof of sufficient funds, hold proof of onward/return flights, hold all documents required for the next destination and confirm with the airline that boarding will be permitted without a visa. Hello Australia Travel does not take any responsibility for passengers who are denied boarding due to this, or any other reason. A completed booking is defined as at the time of the first transference of money from the client to Hello Australia Travel. It is your (client) responsibility to check and approve the following details before purchasing or booking your travel with Hello Australia Travel: Full name (same as passport); Passport expire date; Travel Insurance; Apply and check for all necessary documents to travel to each destination; Departure and arrival dates; Accommodation Type; Destination (both ways); Hold a valid Australian Visa if returning to Australia; Make sure you arrive at the airport 3hrs before any international flight and 1.5hrs before any domestic flight; Refund policy from Hello Australia Travel and supplier company;Cancelation policy from Hello Australia Travel and Service Supplier; 3. Booking changes, cancellations and refunds: A minimum fee of $100 per person will be charged by Hello Australia (to cover administration fees); in addition to any operator cancellation or change fee. The cancellation fees charged by these suppliers can be found on their respective web-sites and/or in their brochures. All cancellation and change requests must be made in writing by email. 4. Any service fee from Hello Australia (if charged), is not refundable under any circumstance. 5. It is your (client) responsibility to apply for any Visa required if purchasing a flight ticket to travel overseas and also any required vaccination. 6. We endeavor to package tours that will meet your expectations. However, we take no responsibility for any matters that arise with regard to or during individual tours or arrangements with individual Service Providers. We appreciate your feedback, whether complaints, compliments or suggestions. However, to the extent permitted by law we will not be responsible for any loss, expense or damage that you may suffer during any particular tour, accommodation or travel, no matter the cause. These matters are the responsibility of each individual Service Provider and you agree that you will not hold us liable in any such circumstance